Shipping Policy

At A2Z Perfumes, we aim to deliver every order quickly, safely, and in excellent condition.

Delivery Time

Orders are typically delivered within 2 to 5 business days, depending on the delivery location.

Delivery times may vary based on:

• The customer's city or area.

• The shipping company's delivery schedule.

• Public holidays and weekends.

• Remote delivery locations.

• Weather conditions or circumstances beyond our control.

The estimated delivery period starts after the order has been confirmed and prepared for shipment.

Shipping Across Egypt

A2Z Perfumes delivers across Egypt through our trusted shipping partners.

Shipping fees may vary depending on the delivery location and will be shown or confirmed according to the destination.

Inspect Your Order Before Accepting It

To provide extra protection for our customers, A2Z Perfumes offers an inspection service upon delivery where available through our shipping partners.

A2Z Perfumes pays an additional shipping service fee to allow customers to inspect their order before accepting the shipment.

Before accepting your order, please make sure to:

• Check the perfume bottles for any visible breakage.

• Check for visible leakage or shipping-related damage.

• Make sure all products match your order.

• Check the general condition of the products and packaging.

We strongly recommend inspecting your order before accepting the shipment.

Damaged Shipments

If you notice any visible breakage, leakage, or shipping-related damage during inspection, please do not accept the shipment.

Return the shipment immediately with the courier and contact A2Z Perfumes Customer Service.

If the inspection service was available and the customer accepted the shipment despite visible damage that could reasonably have been identified during inspection, A2Z Perfumes may be unable to accept a later claim relating specifically to that visible shipping damage, subject to applicable law.

This applies only to visible shipping-related damage and does not affect the customer's legal rights regarding hidden defects, incorrect products, or product defects.

Order Confirmation

Customers may be contacted by A2Z Perfumes to confirm their order details before shipment.

Please ensure that your phone number, address, city, and delivery information are correct and complete to avoid delivery delays.

Failed Delivery Attempts

If the shipping company is unable to contact the customer or complete delivery because of incorrect information or customer unavailability, the shipment may be returned to A2Z Perfumes.

If the customer requests the order to be shipped again, additional shipping charges may apply.

Changing the Delivery Address

If you need to change your delivery address, please contact A2Z Perfumes Customer Service as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to update the delivery details.

Once the order has been handed over to the shipping company, we cannot guarantee that the delivery address can be changed.

Delivery Delays

Although most orders are delivered within 2 to 5 business days, occasional delays may occur due to shipping company operations, public holidays, high order volumes, remote locations, weather conditions, or circumstances beyond our control.

If your order is significantly delayed, please contact A2Z Perfumes Customer Service, and we will follow up with the shipping company.

Need Help?

For any questions regarding your order, delivery status, or shipping issue, please contact A2Z Perfumes Customer Service through the contact methods available on our website.