Return & Exchange Policy

We want every order to be clear before checkout. Please read this policy before placing your order.

Inspect on delivery

Please check the product, package, and selected Product Type when you receive your order. If something is wrong, contact us before opening or using the product.

Eligible exchange cases

Wrong item delivered.
Damaged item or damaged package on arrival.
Clear manufacturing or packaging defect.
Sealed, unused item reviewed within the allowed policy period.

Items we cannot accept back

For hygiene and product safety, opened, sprayed, used, or damaged perfume items cannot be returned or exchanged unless the issue is a confirmed defect or wrong item delivered.

Promotional or complimentary items

If an eligible return includes products supplied as part of a promotion or with complimentary items, all related promotional or complimentary items may need to be returned together so the order can be reviewed correctly.